Dine A Deal Terms and Conditions

Dine A Deal is a trading name operated by CheddaCheeze, an Irish company registered under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS].

In these Terms, “Dine A Deal”, “we”, “our” and “us” refer to CheddaCheeze.

Our contact information is:

Email: hello@dineadeal.com

Complaints: hello@dineadeal.com

Content reports and appeals: hello@dineadeal.com

Telephone: [PHONE NUMBER]

Postal address: [POSTAL ADDRESS]

The Dine A Deal website, applications and associated services are collectively referred to as the “Platform”.

These Terms govern access to and use of the Platform by visitors, registered users, restaurants, cafés, bars, hotels, takeaways, hospitality businesses, advertisers and other business users.

By creating an account, submitting a listing, purchasing a business plan, claiming a deal or otherwise using a feature of the Platform, you agree to these Terms.

If you do not agree to these Terms, you must not create an account, publish a listing or use a feature that requires acceptance.

Our Privacy Notice and Cookie Policy form separate documents explaining how we process personal information and use cookies.

“Consumer User” means an individual using Dine A Deal mainly for personal rather than business purposes.

“Business User” means a restaurant, café, bar, hotel, takeaway, hospitality operator, advertiser or other business using the Platform commercially.

“Venue” means the independent business providing the food, drink, hospitality service or promotion shown in a listing.

“Deal” means a discount, special offer, promotion, menu, package or other benefit advertised through the Platform.

“Listing” means a Venue profile, Deal, menu, image, description, price, location, opening time or other information displayed through the Platform.

“Sponsored Listing” means a Listing for which a Business User or advertiser has paid to receive additional visibility.

“User Content” means reviews, comments, photographs, listings, logos, menus, descriptions and other material submitted by a user.

Dine A Deal helps users discover Deals and information published by independent Venues.

Unless Dine A Deal expressly states otherwise for a particular transaction, Dine A Deal is not:

• The restaurant, café, bar, hotel or hospitality supplier
• The seller of the food, drink or hospitality service
• A food delivery company
• A payment service provider
• The issuer of a paid voucher
• A booking or travel agent
• A party to the transaction between a Consumer User and a Venue

When a user contacts, visits, books with, orders from or purchases from a Venue, the resulting contract is normally between the user and the Venue.

The Venue is responsible for supplying its products and services, handling payments, honouring valid Deals and resolving complaints relating to its food, drink, premises, staff or services.

If Dine A Deal later sells a product, voucher, booking or subscription directly to a consumer, the Platform will identify Dine A Deal as the seller and provide the additional terms applying to that transaction.

Information displayed through the Platform may be supplied by Venues, advertisers, users or third-party information providers.

We may review information submitted to the Platform, but we do not guarantee that every menu, photograph, price, address, opening time, availability statement or Deal is continuously accurate.

Information may change after it is published. Users should confirm important information directly with the Venue before travelling, ordering or making a purchase.

A Venue appearing on Dine A Deal is not automatically inspected, approved, certified or endorsed by Dine A Deal.

Any identity or business verification performed by Dine A Deal does not guarantee the quality, safety, financial condition or legal compliance of a Venue.

Every Deal is subject to the individual conditions displayed with it.

Conditions may include:

• Start and expiry dates
• Available days and times
• Participating locations
• Booking requirements
• Minimum spend
• Product or menu exclusions
• Maximum group sizes
• Limited availability
• One-use or per-person limits
• Dine-in, takeaway or collection restrictions
• Restrictions on combining Deals
• Age or identification requirements

Unless expressly described as a paid voucher or confirmed reservation, saving or claiming a Deal through Dine A Deal does not constitute payment, a booking or a guaranteed reservation.

A claimed Deal may remain subject to:

• The Venue being open
• Availability
• The displayed Deal conditions
• The Venue’s lawful capacity restrictions
• Booking requirements
• Age-verification requirements
• The user presenting the Deal correctly

A Venue may withdraw or change a Deal before it has formed part of a binding transaction. A Venue must not retrospectively alter a transaction that has already become legally binding.

Dine A Deal may remove, correct, suspend or mark a Deal as expired where we reasonably believe it is inaccurate, unavailable, misleading, unlawful or no longer current.

A user who believes a Venue has improperly refused a valid Deal should first contact the Venue. The matter may also be reported to hello@dineadeal.com.

Public areas of the Platform may be browsed without creating an account.

A person must be at least 18 years old to:

• Create a registered account
• Submit a review
• Use an alcohol-related Deal
• Purchase a paid service directly from Dine A Deal
• Enter into a business agreement with Dine A Deal

Users must provide accurate and current account information.

Users are responsible for maintaining the confidentiality of their login details and for promptly notifying us of suspected unauthorised access.

A user must not:

• Create an account using another person’s identity
• Transfer an account without permission
• Create multiple accounts to evade restrictions
• Manipulate Deal limits, reviews, competitions or rankings
• Allow an account to be used unlawfully

A person creating or managing a Venue account confirms that they are authorised to act for that business and accept these Terms on its behalf.

A Business User must provide accurate and current information, including where requested:

• Legal business name
• Trading name
• Business address
• Telephone number
• Email address
• Company or business registration number
• VAT number, where applicable
• Authorised representative
• Payment information
• Applicable licence information
• Venue locations

We may request evidence to verify this information.

The Business User must update its account promptly when information changes.

Verification by Dine A Deal is not an endorsement or guarantee of the Venue.

A Business User is responsible for every Listing published through its account.

Every Listing must be accurate, current, lawful and not misleading.

A Deal must clearly identify all material conditions, including where applicable:

• What is included
• The total consumer price
• VAT and mandatory charges
• Any minimum spend
• Start and expiry dates
• Available days and times
• Participating locations
• Booking requirements
• Excluded dates, products or services
• Quantity or capacity limits
• Age restrictions
• Whether the Deal may be combined with other promotions

A Venue must not:

• Advertise a Deal it cannot reasonably supply
• Hide important conditions
• Use false scarcity or false countdowns
• Create a false reference price or discount
• Publish fake reviews
• Misrepresent availability
• Advertise an unlawful or unlicensed product
• Use another party’s content without permission
• Publish inaccurate allergen or food information
• Mislead users regarding its relationship with Dine A Deal

The Venue is responsible for honouring valid Deals according to their displayed conditions.

The Venue is also responsible for its:

• Products and services
• Food safety and hygiene
• Allergen and ingredient information
• Licences and permissions
• Payments
• Refunds
• Bookings
• Cancellations
• Customer service
• Advertising claims
• Consumer-law obligations

The Venue must promptly amend or remove a Listing that is no longer accurate or available.

Available Venue plans, prices, features and billing periods will be displayed before a Business User purchases a plan.

Unless stated otherwise:

• Fees are charged in advance
• VAT is added where applicable
• Subscriptions renew automatically for the same billing period
• The registered payment method is charged at renewal

A Business User may cancel automatic renewal through its billing settings or by contacting hello@dineadeal.com.

Cancellation normally takes effect at the end of the current paid billing period.

Fees already paid are non-refundable except where:

• Dine A Deal charged the wrong amount
• A duplicate charge occurred
• Dine A Deal expressly agrees to a refund
• A refund is legally required

We may suspend paid features where payment remains overdue.

We will provide advance notice of a subscription price increase. The new price will normally apply from the next renewal date.

A Business User that does not accept the new price may cancel before renewal.

Search results and recommendations may be influenced by:

• User location or selected location
• Distance
• Deal availability
• Search terms
• User-selected filters
• Cuisine or Venue category
• Listing completeness
• Listing quality
• Recency
• Whether information appears current
• User engagement
• Ratings and reviews
• Editorial selection
• Sponsored status

The importance of individual ranking factors may vary according to the search, location, device and filters used.

Payment may increase the prominence, placement, distribution or frequency of a Sponsored Listing.

Sponsored content will be identified using wording such as:

• Sponsored
• Featured
• Promoted

Payment does not guarantee a particular position, number of views, clicks, claims, customers or sales.

Dine A Deal is not required to disclose source code, exact ranking weights or information that would enable manipulation of the Platform.

Dine A Deal does not require a Venue to offer its lowest price exclusively through the Platform unless a separate written agreement expressly states otherwise.

A review must:

• Be based on a genuine experience
• Be honest and reasonably accurate
• Relate to the relevant Venue or Deal
• Avoid personal attacks or harassment
• Avoid unlawful or defamatory claims
• Avoid disclosing private information
• Disclose any payment or benefit received for the review
• Avoid spam, malware and unrelated promotions

Users retain ownership of original User Content they create.

By submitting User Content, the user grants Dine A Deal a non-exclusive, worldwide, royalty-free and sublicensable licence to host, store, reproduce, format, display and distribute that content for the operation, improvement and promotion of the Platform.

The user confirms that they own the content or have permission to submit it.

Dine A Deal does not endorse every statement contained in User Content.

A Venue must not:

• Review itself
• Arrange fake reviews
• Pay for undisclosed positive reviews
• Submit false reviews about competitors
• Pressure a consumer to remove a genuine review
• Offer a reward conditional on a positive review
• Use multiple accounts to manipulate ratings

A Venue may respond professionally to reviews.

Disagreement with criticism does not, by itself, require Dine A Deal to remove a review.

Users and Business Users must not use the Platform to:

• Break the law
• Publish fraudulent or misleading information
• Impersonate another person or business
• Manipulate ratings, clicks, claims or search results
• Publish unlawful, threatening, abusive or discriminatory content
• Infringe intellectual property or privacy rights
• Upload malware or harmful code
• Gain unauthorised access to accounts or systems
• Circumvent security or payment controls
• Scrape or automatically extract Platform data without permission
• Collect personal information without a lawful basis
• Sell or republish Platform data without permission
• Promote an unlawful, unsafe or unlicensed product
• Abuse the complaints, reports or appeals system
• Use consumer contact information for unrelated marketing

Dine A Deal may review Listings and User Content for compliance with these Terms and applicable law.

We may use automated systems to identify suspected:

• Spam
• Duplicate content
• Fraud
• Malicious links
• Prohibited content
• Unusual account activity
• Review manipulation
• Expired or inconsistent information

Depending on the circumstances, we may:

• Request additional information
• Correct formatting or obvious technical errors
• Mark content as sponsored, disputed, expired or unverified
• Reduce the visibility of content
• Restrict Platform features
• Remove content
• Suspend a Listing
• Suspend or terminate an account

We will aim to apply moderation measures reasonably and proportionately.

Where appropriate, we will provide the affected user with a reason and information about available appeal options.

We may withhold information where disclosure is prohibited, creates a security risk, compromises an investigation or exposes another person’s confidential information.

Illegal, prohibited or misleading content may be reported to:

hello@dineadeal.com

A report should include:

• The URL or location of the content
• An explanation of the concern
• Relevant supporting evidence
• The reporter’s contact details, where appropriate
• A good-faith statement that the information is accurate

Submitting a report does not guarantee removal. Dine A Deal will assess the report against these Terms and applicable law.

A user or Business User affected by a moderation decision may appeal through:

hello@dineadeal.com

An appeal should identify:

• The account or content involved
• The decision being challenged
• Why the decision is believed to be incorrect
• Relevant supporting evidence

Dine A Deal may uphold, amend or reverse a decision.

Dine A Deal does not prepare, package, store or serve products supplied by a Venue.

The Venue is responsible for food preparation, food safety, hygiene, ingredients, allergen information and cross-contamination controls.

Menus and descriptions shown on the Platform may change and may not identify every ingredient, substitution or cross-contamination risk.

A person with an allergy, intolerance, medical condition or dietary requirement must communicate directly with the Venue before ordering or consuming a product.

Users should not rely solely on a Dine A Deal Listing when making a decision involving a serious allergy or medical risk.

Nothing in this section excludes responsibility Dine A Deal may have for its own unlawful conduct or for information created directly by Dine A Deal.

Alcohol-related content is intended only for adults legally permitted to purchase and consume alcohol.

A Venue may request valid identification and may refuse service where legally required.

A Venue advertising alcohol confirms that it holds all required licences and will comply with applicable alcohol pricing, advertising, promotion and age-verification requirements.

Dine A Deal may restrict or remove alcohol-related content where it reasonably believes the content may be unlawful, unsafe or inappropriate.

Users must not use the Platform to obtain alcohol for a person under the applicable legal age.

The Platform may link to:

• Venue websites
• Booking platforms
• Delivery services
• Maps
• Payment providers
• Social networks
• Other third-party services

Third-party services operate under their own terms and privacy notices.

Dine A Deal is not responsible for the operation, content or security of an independent third-party service.

Dine A Deal may receive:

• Venue subscription fees
• Sponsored Listing fees
• Advertising revenue
• Referral fees
• Affiliate commissions
• Other disclosed commercial benefits

Commercial or promoted content will be identified where required.

The Platform, software, databases, branding, designs, graphics and original content produced by Dine A Deal are owned by or licensed to Dine A Deal.

Users receive a limited, non-exclusive, non-transferable and revocable right to use the Platform for its intended purpose.

Without written permission, users must not:

• Copy a substantial part of the Platform
• Republish Platform content commercially
• Create a competing database from Platform content
• Reverse engineer the Platform, except where legally permitted
• Remove copyright or trademark notices
• Use Dine A Deal branding misleadingly
• Frame or mirror the Platform

A Business User retains ownership of its original logos, photographs, menus and descriptions.

The Business User grants Dine A Deal a non-exclusive, worldwide, royalty-free and sublicensable licence to host, reproduce, format and distribute its submitted content through the Platform, newsletters, social media, advertisements and approved promotional channels.

The Business User confirms that it has permission to use all content it submits.

Personal information is processed as described in the Dine A Deal Privacy Notice.

Accepting these Terms does not constitute consent to:

• Receive optional marketing emails
• Receive promotional text messages
• Have personal information sold
• Have an email address shared with another business for that business’s marketing

Where consent is required, Dine A Deal will request it separately through a clear, optional choice.

Refusing optional marketing consent will not prevent a person from using ordinary Platform services.

Dine A Deal may send necessary service communications, including:

• Account verification
• Password resets
• Security warnings
• Deal confirmations
• Billing information
• Service notices
• Changes to these Terms
• Replies to reports and complaints

A Venue must not use consumer details obtained through Dine A Deal for unrelated marketing unless it has a separate lawful basis and has provided all required privacy information.

A Venue must not sell or disclose a consumer’s contact information to another business without an appropriate lawful basis.

Dine A Deal aims to provide a reliable Platform but does not guarantee continuous or error-free availability.

Access may be interrupted because of:

• Maintenance
• Security updates
• Technical failures
• Third-party service failures
• Legal requirements
• Fraud prevention
• Events outside our reasonable control

We may add, remove or modify Platform features.

Where a change materially affects a paid service, we will provide reasonable notice unless immediate action is required for legal, security or safety reasons.

Nothing in these Terms excludes or restricts:

• Mandatory consumer rights
• Liability for death or personal injury caused by negligence
• Liability for fraud or fraudulent misrepresentation
• Any liability that cannot legally be excluded

Where Dine A Deal breaches these Terms or fails to use reasonable care and skill, it is responsible for loss that was a reasonably foreseeable result of that breach.

To the extent permitted by law, Dine A Deal is not responsible for loss caused solely by:

• The independent conduct of a Venue
• A Venue’s food, drink, premises, staff or service
• A Venue cancelling or refusing a Deal
• Inaccurate information supplied by a Venue that Dine A Deal could not reasonably have identified
• An independent third-party service
• A user failing to follow the displayed Deal conditions
• Events outside Dine A Deal’s reasonable control

These limitations do not excuse Dine A Deal from responsibility for its own breach, negligence or unlawful conduct.

The consumer Platform is supplied for personal use. Dine A Deal is not responsible to Consumer Users for commercial losses arising from personal use of the Platform.

This section applies only to Business Users.

Nothing excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Deliberate misconduct
• Liability that cannot legally be excluded

Subject to those exceptions, Dine A Deal will not be liable to a Business User for:

• Loss of profit
• Loss of revenue
• Loss of anticipated savings
• Loss of goodwill
• Loss of opportunity
• Indirect or consequential losses
• Failure to obtain a particular number of views, claims, customers or sales

Subject to applicable law, Dine A Deal’s total aggregate liability to a Business User during any twelve-month period will not exceed the greater of:

• The fees paid by that Business User during the preceding twelve months; or
• €1,000

A Business User will be responsible for third-party claims, losses and reasonable professional costs to the extent caused by:

• Its breach of these Terms
• A misleading or unlawful Listing
• Its food, drink, products, premises or services
• Its negligence or unlawful conduct
• Content submitted without permission
• Misuse of consumer personal information
• Failure to hold a required licence

This responsibility does not apply to the extent that a claim was caused by Dine A Deal’s own negligence, breach or unlawful conduct.

Dine A Deal may restrict, suspend or terminate an account where it reasonably believes:

• These Terms have been breached
• The account is being used fraudulently
• A security or consumer-safety risk exists
• Reviews or Deals are being manipulated
• Illegal or unlicensed activity is taking place
• Payment is overdue
• Information is inaccurate or cannot be verified
• Dine A Deal is legally required to act

Where appropriate, we will provide notice and an opportunity to address the issue.

Immediate action may be taken where necessary to address fraud, illegality, consumer safety, cybersecurity or another serious risk.

Where applicable to a Business User, Dine A Deal will provide reasons for a restriction, suspension or termination.

Where the applicable Platform-to-Business rules require it, termination of the entire Business User relationship will normally be notified at least 30 days in advance, subject to legally permitted exceptions.

A Consumer User may close an account through account settings or by contacting hello@dineadeal.com.

A Business User may cancel a paid plan according to section 10.

Termination does not affect rights, obligations or amounts that arose before termination.

Business Users may submit complaints free of charge to:

hello@dineadeal.com

A complaint should include:

• Business name
• Account details
• Listing or decision concerned
• A clear explanation
• Supporting evidence
• The requested resolution

Dine A Deal will aim to acknowledge a complaint within five business days and provide a substantive response within twenty business days where reasonably possible.

More complex matters may require additional time.

Dine A Deal may change these Terms for a valid reason, including:

• A legal or regulatory change
• A change to Platform functionality
• A security requirement
• The introduction of a new service
• Fraud or abuse prevention
• A change to the Dine A Deal business model
• A need to clarify or correct the Terms

Consumer Users will receive reasonable notice of a material change where required.

Business Users will normally receive at least 15 days’ notice through email or another durable medium before a change takes effect.

A longer notice period may be provided where a Business User reasonably needs to make significant technical or commercial changes.

Changes may take effect immediately where required by law or necessary to address fraud, malware, illegal content, cybersecurity or consumer safety.

Changes will not be applied retrospectively unless legally permitted and fair.

The current version of these Terms will remain available on the Platform.

Complaints about Dine A Deal may be sent to:

hello@dineadeal.com

The complaint should include:

• The user’s name
• Account email, where applicable
• A description of the issue
• Relevant Venue or Deal details
• Supporting screenshots or correspondence
• The outcome being requested

Complaints relating directly to a Venue’s food, drink, payment, booking, premises or customer service should normally be raised first with the Venue.

Users may also notify Dine A Deal where a complaint indicates that a Listing may be misleading, unsafe or unlawful.

Neither party will be responsible for a delay or failure caused by events outside its reasonable control.

These events may include internet outages, infrastructure failures, natural disasters, government action, epidemics, industrial disputes, cyberattacks or failure of a critical third-party provider.

This section does not excuse payment of an amount that was already due.

A user may not transfer an account or rights under these Terms without written permission.

Dine A Deal may transfer its rights and obligations to an affiliate, purchaser or successor operating the Platform.

A transfer will not reduce a Consumer User’s mandatory legal rights.

Nothing in these Terms creates a partnership, employment relationship, joint venture or general agency relationship between Dine A Deal and a Venue.

A Venue does not have authority to make commitments on behalf of Dine A Deal.

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not waive that right.

These Terms are governed by Irish law.

Consumer Users retain any mandatory protections provided by the law of their country of residence.

Nothing in these Terms requires a Consumer User to bring proceedings exclusively in Ireland where such a requirement would be unlawful.

For Business Users, the Irish courts will have exclusive jurisdiction, subject to mandatory law and any separately agreed dispute-resolution process.

Questions about these Terms may be sent to:

CheddaCheeze

Trading as Dine A Deal

[REGISTERED ADDRESS]

Email: hello@dineadeal.com

Telephone: [PHONE NUMBER]